“Guest” is the person who resides in the property with the client, and may be the same person as the client.
“Client” is the person, who has the legal capacity to enter into a contract in Malta, and who arranges the accommodation at the property. They may also be the guest.
“Apartment or Property” is the specific property in which the guest resides. “Accommodation period” is the time which the guest resides at the property.
“Security deposit” is the credit card number, or the money held, in cases where a security deposit is required as security against any breakages or damage done to the property during the accommodation period.
“Inventories” are schedules of Furniture and Fittings, including their condition. They can be taken at the beginning and end of the accommodation period. They are useful in preventing deposit disputes.
Who we are
When you do business with us you are transacting with APM Holdings Limited, a company registered in Malta, with company registration number C30527 and with registered address at 2, Triq il-Kunċizzjoni, Lija LJA 1274 – Malta. Any reference in these terms and conditions to ‘us’ or ‘we’ or ‘our’ shall mean a reference to this company unless otherwise stated.
Booking process and payment
Once reservation is booked, within a few hours you will receive a payment link by e-mail. Payment will then need to be processed within 24 hours from receipt of the payment link. If payment is not processed in this time, your booking will be released. Your reservation is not confirmed until full payment for the reservation has been received by us. When payments are processed, in the case of non-refundable bookings the total amount will not be refunded if the booking is cancelled. Bookings that are confirmed 5 days before arrival are automatically non-refundable, and payment needs to be received in full before arrival. In the case of refundable bookings (if cancelled prior to 5 days before arrival), the full amount will be refunded to the client. Once payment is received the client will then be issued with further information on the security deposit policy and the deadline by which date you can cancel (in case of refundable bookings) We will also provide you the client with location details, the property terms and conditions and any key collection process. A receipt will be issued and sent after departure. Any person booking on behalf of a guest shall be termed the client and shall be bound by these Terms and Conditions.
No reservation is confirmed unless the full payment is received by us. Receipt of payment will be sent to you via email once payment is received unless stated otherwise.
If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to us. We will need to process personal data relating to
parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility. Children under the age of 12 are not accepted..
In the rare, unexpected event whereby 10 Strait Street cannot provide accommodation as previously confirmed, we will comply with the standard of obligation by undertaking to relocate guests into an alternative property of equal or better grading at no expense to the guest.
The alternatives offered are at the Property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.
Prices quoted are inclusive of VAT and local taxes unless otherwise stated. Prices are for accommodation only (unless otherwise stated). Any extras that are not included in the stated price will consequently be charged to the client as appropriate.
Currency and exchange rates
All prices and currencies stated on the website will be charged in Euro (€ / EUR).
We require full payment of accommodation when making a reservation. No accommodation will be provided at check-in unless we have received cleared funds. Failure to pay in accordance with the agreed terms and conditions may result in retraction of reserved accommodation. For both refundable and non-refundable reservations, full payment of accommodation is required within 24 hours of receipt of payment link or before arrival, whichever comes first.
We accept the following methods of payment: Credit Card / Debit Card (Mastercard, Visa). We also accept payment by bank transfer upon request. See Bank Transfers below.
Regrettably we do not accept personal cheques but reserve the option to accept local company cheques at our discretion and on a case-by-case basis. A reservation will not be confirmed until such cheque is cleared in full by the issuing bank before arrival at any accommodation. Cheques must be made payable to APM Holdings Limited.
We reserve the option to accept payment by bank transfer at our discretion and on a case-by-case basis. A copy of the bank transfer request should be emailed to us. All bank charges must be paid for by the client. The full balance for accommodation costs must be received after all relevant bank charges are made. International bank transfers will incur fees, so please discuss this with your bank prior to commencing payment. A reservation will not be confirmed until the full amount is received by us.
V.A.T (Value Added Tax)
VAT will be included in the quoted price within your reservation total unless otherwise stated. We reserve the right to adjust the quoted rates should local legislation oblige us to alter the application or change the rate of VAT. If you have any concerns, please contact us.
Security Deposit Policy
10 Strait Street will hold your credit card information for up to 10 days after your departure as a guarantee. We reserve the right to charge your credit card up to 10 days after departure.
Minimum and maximum booking period
Reservations must be made for a minimum of two (2) nights. The maximum period of your stay will be determined according to availability.
Cancellation of reservations
Any cancellations will be subject to a cancellation fee as follows:
If you cancel at any time between the date of your booking and prior to five (5) days from your check-in date, no charges will be incurred.
If you cancel any time from the date of your booking until date of arrival, you will forfeit the full cost of your booking and you will not be entitled to any refund.
Check-in and Check-out
Check-in time is 14:00 hours and check-out time is 11:00 hours. Any request for any alterations to these check-in and check-out times will be considered by us on a purely discretional case-by-case basis.
Amendments to reservations
Amendments to reservations are available on request, subject to availability. Please note that we do not accept any responsibility for lack of availability that may become apparent at time of an amendment.
We reserve the right to terminate the Contract immediately if payment of any sum due to us is not made on the due date.
Arrivals and departures
The client must arrive on the date specified upon confirmation. If the client does not arrive (without any notice to us) within 24 hours, the reservation will be deemed as a ‘no show’ and any charges due in connection with the reservation of that date shall be forfeited in full in our favour, and shall not be refundable in any way. The client must depart on the date set out on the confirmation issued by us.
Extensions to reservations
If the client wishes to extend the reservation period as set out in the original confirmation, the client must do so by notifying us and confirming the extension and paying prior to the date of the original departure.
Agreement of occupation
Your stay with any property is not intended to confer exclusive possession on either the client or the guest nor to create the relationship of landlord and tenant between us and either the client or the guest. Neither the client nor the guest will be entitled to any tenancy, or any assured short hold or assured tenancy, or to any statutory protection under the laws of Malta, now or upon the determination of this agreement.
Breakages and damages
The client named on the reservation confirmation is directly responsible for all breakages and damages to the accommodation caused by the client or its guests. If there are breakages or damages unnoticed at time of check-out, we will notify the client by email within seven (7) days of the client leaving, providing a detailed breakdown of the issues and the costs of rectifying them.
Whilst all reasonable care will be taken by The Property to ensure the safety of the Guest’s belongings, including valuables, left in the apartment during their stay, no liability is assumed or accepted by the Property for any loss, damage or theft of or to such belongings.
The key collection process will be stated in the confirmation email of the client’s booking. Clients can only collect the key to the accommodation on the day of arrival or unless stated otherwise within the confirmation.
Clients assume full responsibility for the front door key (to the apartment block) and the apartment key. Loss of any key will incur a charge of fifteen Euro (€15.00) per key.
Queries or complaints
Queries or complaints should be brought to the owner’s attention immediately using the email address: [email protected].
Internet and Cable T.V.
Internet and cable TV services are provided by third party suppliers and we cannot be held responsible for any inconsistencies of service.
Use of internet is to be limited to reasonable use thereof. Clients agree to abide by the laws of Malta, and/or any other international legal conventions insofar as the viewing, downloading, uploading, sharing or use of any content on the internet is concerned.
We regret that no pets are allowed on the premises.
Chargers and other electric devices
In the interests of ensuring the highest health and safety standards, we require that you only use good quality, branded electronic chargers for your electrical devices. Examples of a branded electronic devices are; Apple, Nokia, BlackBerry, Sony etc.
Please do not bring to Malta, or purchase in Malta, chargers to charge any electronic device that does not conform to EU safety standards and is not ‘CE’ marked.
Privacy and Personal data
All personal data provided to us will be processed purely for the purposes of providing the accommodation services to you, and will be processed in full accordance with Chapter 586 of the Laws of Malta, and subsidiary legislation arising thereunder.
We shall not be liable to any person by reason of any delay or failure to perform any of our obligations under the contract if the delay or failure was due to circumstances or cause beyond our control, or by any Act of God.
Jurisdiction and Dispute Resolution
These terms and conditions form a binding contract on you, and shall be governed, interpreted and construed in accordance with the laws of Malta.
All disputes arising from or in connection with our services (including any use of this website) shall enjoy the sole and exclusive jurisdiction of the courts of Malta.
Links to third party sites
This site may provide links to other internet sites that we feel may be of interest or of use to you. These terms and conditions govern this site only, and we do not assume any sort of responsibility for the content of any such third-party sites.We require full payment of accommodation when making a reservation. No accommodation will be provided at check-in unless we have received cleared funds. Failure to pay in accordance with the agreed terms and conditions may result in retraction of reserved accommodation. For both refundable and non-refundable reservations, full payment of accommodation is required within 24 hours of receipt of payment link or before arrival, whichever comes first.